FAQs

Help Center

Q: What are your return, exchange and cancellation policies?

All sales are final. Unfortunately, exchanges and cancellations are not accepted as well. However, we take special care in creating the gifts you and those you care about will love!

Q: Can I ship to someone else and have them not open it until a later date?

Yep! All you have to do is make it know under the "note" section that you don't want the recipient to open the gift until a certain date. Make sure to put the recipient's address under the shipping part (unless you plan to deliver it yourself!)

FAQs

Shipping

Why choose Chic in Command?

Here at Chic in Command, we're all about taking control of your happiness. Whether the gift is for yourself or for someone you love, we have just what you're looking for! We understand that times are crazier than ever these days, so alleviating the hassle of gifting is one less stress to worry about. Thank you for trusting us with that task. The Chic Club welcomes you!

Where do we ship?

We ship anywhere in the US! *Promotional shipping applies to US only at this time*

Shipping is available for certain regions outside of the US. Rates apply. We're sorry if shipping is unavailable.

Shipping rates vary depending on carrier and location. All orders are fulfilled between the hours of 9am - 4:30pm (CT), Monday - Friday.

Is shipping including?

While we're constantly working to keep shipping costs low, there is an additional per-box shipping cost for orders under $100. Domestic purchases over $100 qualify for free shipping!

Can I add a personalized note?

Yes! Simply select the the card theme, add your details and note. If you wish to not add a note, select N/A in the dropdown and leave the rest blank.

Note: the message can only be up to 300 characters

What are your return, exchange and cancellation policies?

All sales are final. Unfortunately, exchanges and cancellations are not accepted as well. However, we take special care in creating the gifts you and those you care about will love!

How long will my order take to ship?

Processing orders can take up to 3 days to ship and between 5 -7 days for them to arrive.

**Please allow time for delays due to Covid-19.

My box says it was delivered, but I (or recipient) never received it

We're so sorry to hear that. Make sure to double check all possible places it could have been delivered. Although we do provide tracking, sometimes it's out of our control, but our team will do everything in our power that we can to locate your packages. We'll try and get in contact with the carrier to see what the issue could be and file a claim. We recommend that you also contact the carrier by filing a claim.

Can I ship to someone else and have them not open it until a later date?

Yep!

All you have to do is make it know under the "note" section that you don't want the recipient to open the gift until a certain date. Make sure to put the recipient's address under the shipping part (unless you plan to deliver it yourself!)

The Chic Club

What is the Chic Club?

So glad you asked! The Chic Club is the our member mailing list that if you subscribe, you can find out all the latest happenings going on with Chic in Command. Join today!

What should I expect if I sign up to be a part of the Chic Club?

If you sign up, not only will you be a part of the hottest club, you will get exclusives that you can only find out about via the newsletter! From time to time, we'll have giveaways, specials, etc. and you can be the first to know if you are subscribed.

Other

Do you provide promo codes?

We do offer promos codes that can be seen from time to time on the site, so be on the lookout!

*Note: When available, you cannot use more than one at a time.

What are your hours? How can you be reached outside of the contact form? How long will it take to hear back if I submitted a question, etc.?

Our business hours are Monday-Friday, 9am-4:30pm CT.

We can be directly reached at info@chicincommand.com. Please keep in mind that due to Covid-19, there are delays that are out of our control, but we will do our best to get back with you as soon as possible!

What's included?

Every order comes in a chicly, pastel purple mailer. The boxes can be reused for many purposes as they are super sturdy and we ship them in a packaging box to preserve them! You can add a special note of your choice with every box! Each box now has a signature sticker that can be put on your laptop or water bottle!

We also include a message card just thanking you for being awesome!

What are my payment options?

Hi there!

We accept major cards: Visa, Mastercard, Discover and Amex. PayPal and Shop Pay payment installments are available also!